Frequently Asked Questions
We understand you might have questions about our jewelry and service. Here you'll find answers to frequently asked questions. Is your question not listed? Feel free to contact us via the chat in the bottom right corner of the screen or by sending an email to klantenservice@fiestajewellery.nl. We're happy to help!
Ordering and payment
How can I pay for my order?
You can pay securely with iDEAL, credit card, Bancontact, and Klarna. Choose the method that suits you best.
Can I also pay afterwards?
Yes, you can pay later via Klarna or credit card.
Will I receive confirmation of my order?
Once you've placed your order, you'll receive an order confirmation. If you don't receive it, please check your spam folder. If you haven't received a confirmation there either, please contact us via the chat in the bottom right corner or by sending an email to klantenservice@fiestajewellery.nl.
Can I still change or cancel my order?
Please contact us via email as soon as possible. If your order has not yet been shipped, we will be happy to see if we can still modify it.
Dispatch
How quickly will my order be shipped?
When you place your order before 11:59 PM, we will ship it no later than the next day with PostNL. Normally, PostNL will then deliver your package the following day. During busier periods, this may take longer.
What are the shipping costs?
Shipping within the Netherlands is free for orders of €49 or more. For Belgium, shipping is free for orders of €75 or more. For orders under €49 (NL) / €75 (BE), we charge €3.95 (NL) / €9.50 (BE) for shipping.
Can I track my order?
Yes, as soon as your order has been shipped, you will receive a track & trace code with which you can track your package.
Warranty and returns
Can I return my order?
Yes, you can return unused jewelry within 14 days of receipt. See our returns policy for more information.
Can I exchange a piece of jewelry?
That is possible. Please return the jewelry to us and get in touch, and we will ensure you receive the correct item.
What if my jewelry arrives damaged?
Please contact us within 48 hours of receipt and include a photo if possible. We look forward to working with you to find a suitable solution.
Do I have a warranty on my jewelry?
We're committed to quality. If you experience a problem with your jewelry, please contact us within six months. We'll work with you to find a solution, such as repair or replacement.
Reviews
How do you handle reviews?
We believe it's important that reviews provide the best possible representation of our products and services. Therefore, our reviews are managed impartially by WebwinkelKeur.
Webwinkelkeur has taken measures to guarantee the authenticity of reviews. You can read about these measures here.
Our customers are not rewarded for writing reviews. No discounts or other incentives are given .